FAQs

Both Oatler® and Oatler® Glow are not specifically designed for weight loss, but they can certainly help.

With Oatler®, you can easily track your caloric intake, as you know the exact amount of calories being consumed, helping you achieve your body goals faster.

The duration of satiation differs from person to person, depending on one’s build and activeness. One serving of Oatler® or Oatler® Glow typically keeps you full for about 3 to 5 hours.

Oatler® is vegetarian-friendly.

However, Oatler® Glow is not suitable for vegetarians as it contains marine collagen.

We built this brand with Halal certification in mind and are currently applying for it.

Oatler® products are made in halal-certified facilities that use only halal ingredients and methods.

However, since we are not individually halal certified yet, we cannot officially label our products as halal, even though they are produced in a halal-certified facility.

Rest assured, all ingredients used in our products are Muslim-friendly.

While not intended to replace every meal, Oatler® can replace any meal. You can treat Oatler® as a food void and use it any time you have no access to a good, quality meal. Oatler® is not here to replace the meals you love, but rather to save you from soggy cold sandwich or unhealthy fast food. Although they are also convenient options like Oatler®, they often can’t fuel you with the nutrients your body needs.

Most people find success in replacing a few meals with Oatler® a week — often starting with breakfast (it only takes one 5 seconds to prepare!), or keeping a few pouches of Oatler® on hand when life gets busy.

In terms of implementing a dietary change, as our body may need time to adjust to ”new” kind of food, we recommend you to begin the usage of Oatler® with one meal a day for the first few days, and observe how your body reacts. Then, you may gradually increase Oatler® intake over the course of your “trial weeks” until it shows general positive results.

While the ingredients in Oatler® products are generally considered safe, it is formulated to meet the nutritional needs of an average adult.

We recommend consulting your healthcare practitioner to determine if Oatler® products are right for you, as pregnant and nursing mothers may have different nutritional requirements than the average adult.

While the ingredients in Oatler® products are generally considered safe, it is formulated to meet the nutritional needs of an average adult.

We recommend consulting your healthcare practitioner to determine if Oatler® products are suitable for your children, as their nutritional needs vary with age.

QRA
– Qra Arcoris, Mont Kiara
– Qra The Five, KPD
– Qra The Stories, Bukit Tunku

BEN’S INDEPENDENT GROCER
– B.I.G Publika
– B.I.G IPC Shopping Centre

VILLAGE GROCER
– Village Grocer @ Plaza Arkadia, DPC
– Village Grocer @ Bangsar Village
– Village Grocer @ Atria Shopping Gallery
– Village Grocer @ 1 Mont Kiara
– Village Grocer @ M City
– Village Grocer @ Southkey JB

OTHER GROCER
– The Food Merchant @ Pavilion Bukit Jalil
– BSC Fine Foods @ Bangsar Shopping Centre
– The Panas Grocer @ Lalaport
– The Panas Grocer @ Publika

PHARMACY
– Pharmacy Publika
– UT Pharmacy, Desa Sri Hartamas

Feel free to send in your enquiry here if you’d like to carry Oatler in your store.

Yes, we do.

If you reside outside of Malaysia & Singapore, we are happy to look into fulfilling your request to receive our products. Message us for more info!

NOTE: International shipping fees and customs duties may apply.

We accept all major domestic online banking, credit card payments and E-Wallets (GrabPay, Touch N Go and Boost).

Orders are typically delivered within 3-7 business days. In some cases, deliveries may take longer due to extra safety precautions in our fulfilment centre and carrier transportation delays.

Please be assured that our team is working hard to get your order to you as quickly as possible. We apologize for any inconvenience and greatly appreciate your patience.

You will get an order confirmation email from us after payment is success. You may also log into your MATES. account on our site to check the status of your order.

West Malaysia RM10

East Malaysia RM25

Free shipping for orders above RM200 (West Malaysia) & RM399 (East Malaysia).

A change is possible as long as your order has not been processed for shipment. Please email info@heymates.co with the email subject: Shipping Address Change Request.

If a shipment is en route, we’ll do our best to reroute the shipment to your updated address. Please contact our customer care team directly to let us know if you need an order rerouted.

We cannot process cancellations requested after your order has been confirmed, neither it could be amended.

To request a change, please email info@matesfood.co to speak with our Customer Care team. We will do our best to assist you but the window to adjust an order is limited and accommodation cannot be guaranteed.

Due to the nature of our product, returns and refunds are granted on a case-by-case basis within 7 days of receipt of shipment. Read our return policy here. 

Once your order is shipped from our warehouse, we will update you with a shipping confirmation and tracking number via email. Alternatively, you can check your shipment by logging onto your MATES. account on our site.

Yes, we do. Please email us at info@matesfood.co regarding your interest. Our team will get back to you at the earliest possible.